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Hotel

Tryp By Wyndham New York City Times

345 West 35 Street, New York City, NY, 10001

3.8AAA Reviews

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AAA Verified Reviews (5)

3.8Reviews are provided by verified customers
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Reviewed by William Fong on 8/6/2023
Room Excellent
Staff Poor
Public Spaces Excellent
Cleanliness Excellent
Location Excellent

Would have given a 5 Star rating except for the issue that the Hotel forgot to return my credit card back to me after charging the security deposit when checking in. I didn't realize that my card was missing until I've already left and returned back home out of State.

1
AAA Response
8/14/2023

Hi William, We are happy to see you had a pleasant stay, despite the issue with your credit card. Regards, Chuck

Reviewed by Trusted Customer on 7/23/2023
Room Excellent
Staff Excellent
Public Spaces Average
Cleanliness Excellent
Location Average
Reviewed by Trusted Customer on 5/14/2023
Room Average
Staff Average
Public Spaces Average
Cleanliness Average
Location Good

Room was comfy - could've done without the motion activated light in bathroom. Eat ANYWHERE else! Food was awful. They do paid breakfast but don't bother to use heat sources to keep food hot. Lukewarm mozzarella sticks and their version of mixed veg with **** is a couple sticks of carrots and celery.

1
AAA Response
5/27/2023

Hello, As a member service organization, your feedback is valuable. Please know your insights will help other members as they make hotel decisions on AAA.com. Best, Chuck

Reviewed by Trusted Customer on 3/28/2023
Room Good
Staff Bad
Public Spaces Average
Cleanliness Good
Location Good

Staff did not make me feel welcome; more on the unfriendly side; storage for luggage was not secure - people allowed to come and go to drop off and pick up luggage

1
AAA Response
3/28/2023

Hello. Thank you very much for taking the time to leave a review about your recent stay. We’re sorry that your experience did not match your expectations. Your feedback will help other travelers as they make informed booking decisions.

Reviewed by Tim Howard on 1/9/2023
Room Excellent
Staff Good
Public Spaces Good
Cleanliness Excellent
Location Excellent

The family room was a bargain for NYC. Plenary of space for a family of 4. Location was 1/2 block from Penn station so it was super easy to get anywhere in the city.

Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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