Best Western Plus Jacksonville West
525 Chaffee Point Boulevard, Jacksonville, FL, 32221-4109
HOTEL RATES STARTING FROM
$129
Taxes and fees will be calculated at checkout
AAA Verified Reviews (1)
When I arrive the lady behind the counter was on her phone and I had to get her attention to check in. The elevator, that had cardboard on the wall and was the only one, was extremely slow and creaked and shook when it came to a stop.. Room #403 was muggy, musty and smelled of urine. The TV remote did not work. I went to the front desk and the lady gave me another remote that also did not work. I called the desk and she said “okay”. Nothing was done. Later when I left there was a new lady working and she said to change the source on the TV from HDMI3 to HDMI2 when I returned. When I returned that did not work either. I called the front desk and she said to push the arrows on the side up or down to which I replied that there were no arrows. At this point I asked for a new room. I was moved to room #421 which was much cleaner and cooler. She told me to call her when we were out of #403 so they could clean it. I had to call her from my cell phone because there was no phone in the room. She said that they would get one - which they never did. My wife tried to get to sleep a little after 10 pm when the fire alarm went off about 10:30 for a couple of minutes. Monday when we took a shower we realized that there were no shelves in the shower and we had to put the soap on the floor. The fire alarms went off twice more just after 10:00 am. When I returned to my room at the end of the day my key would not work and had to go back down to the desk and get another one. I also noticed blood on the floor of the elevator. Tuesday when I returned the key would not work again and I had to get another new one. Wednesday morning I left and I will never return to this hotel again!!! This hotel should not be recommended by AAA!!
Hello. Thank you very much for taking time to supply feedback about your recent stay. We’re disappointed to hear about your negative experience. We’ll be sharing your feedback with our preferred hotel partner so that they can learn from your experience.
Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.
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