Best Western Plus Orlando Lake Buena Vista South Inn & Suites

Do not stay at this hotel! I will never stay at a Best Western again. I pre-paid for one night through AAA. I drove three hours to see friends of 56 years that were there from upstate New York. I arrived at noon. I asked if my room was ready and they said yes however it would be an extra $50 to use it before 3 PM. This is ridiculous. The room is ready and empty. So in front of Julian at the front desk, my friends asked me to come up to the their room until I can check in. Julian said, no! No guests are allowed in any rooms. When I questioned this, he told me to call corporate which I stepped outside and called. Corporate put me on hold and said that they called the hotel. She said that they are unable to make an exception - this is absolutely absurd! Do they think the three of us in our mid to late 60s are going to throw a party at noon? Upon checkout I was charged an extra $4.98 for booking through a third-party (which he said was Expedia)! At least the $50 pending charge that they made me do for a security deposit dropped from my charge account. The bed was hard as a rock! And just to let you know that if you want your room cleaned, you need to put this blue card on your outside door knob. If you don’t do this, you don’t get any Fresh towels unless you go to the front desk. My room didn’t have a blue card, luckily, I was only staying one night.