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Hotel

Hotel Preston Nashville Airport

733 BRILEY PARKWAY, Nashville, TN, 37217

1.8AAA Reviews

HOTEL RATES STARTING FROM

$93

Taxes and fees will be calculated at checkout

AAA Verified Reviews (4)

1.8Reviews are provided by verified customers
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Reviewed by Trusted Customer on 10/22/2023
Room Bad
Staff Average
Public Spaces Average
Cleanliness Bad
Location Average
Reviewed by Trusted Customer on 9/29/2023
Room Bad
Staff Bad
Public Spaces Bad
Cleanliness Bad
Location Bad

My parents and I were heading to Nashville for a wedding and we booked at the Hotel Preston for our stay. When we got to our rooms we didn’t notice much, other than the hotel has seen better days and is slowing falling apart. By the last day of our 5 day trip, what I thought was just a small dime size spot of discoloration in the tub turned into full black mold with patches of black mold on the ceiling. Not only that but my mothers room did not have a working deadbolt and our room cards deactivated 10 times in 5 days between the two of us. And on our last day a roach ran out from the bathroom door while I was getting ready. I included pictures of the bite marks I had gotten on portions of my legs that were covered with leggings every time I left the room so there was no way of me being bitten from outside. We tried to bring things to the staffs attention but that was met with us being blamed for things, having room keys tossed at us, and being yelled at by a front desk woman with a tattooed eyebrow. I tried to contact the supervisor, the manager and the GM several times while we were staying there to get room changes or fix the issues since the front desk crew would not but I just got sent to voicemail. I have called them now 4 more times since and nothing. Do not stay at this hotel. It was recently bought out by the Mariott and they are not taking care of it.

Reviewed by Trusted Customer on 9/29/2023
Room Bad
Staff Bad
Public Spaces Average
Location Average
Reviewed by Trusted Customer on 10/5/2022
Room Good
Staff Good
Cleanliness Good
Location Good
1
AAA Response
10/13/2022

Hello, As a member service organization your feedback is valuable. We appreciate you taking the time to share insights with us. Regards, Chuck

Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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