La Quinta Inn Ste West I 30

When I first got there, I knew I had made a bad decision about where my family was going to stay the weekend of our short vacation. When I got there the front counter employee was very rude. She asked very rudely what I needed from her seat in her little nook to the left of me where she had two other friends sitting in there with her. I asked if the room was handicap accessible and she scolded me that I never made that choice online. I told her that the AAA website didn't have that choice and she just rolled her eyes at me. She then got on her computer and did some typing and then said, "there you got it". Also, when I got to my room, I don’t think it was handicap accessible as there was no seat nor an easy to get in shower like I have gotten before and was also told this when I got out of the hospital to ask for handicap accessible as these are the normal amenities, they would have for someone like me. She then gave me a card key for my room and said she was done and went to go sit down with her friends. I politely asked if I could get a second key for my wife, and she got up and pulled open the drawer where the machine was and then tossed me a key and then walked back to her seat once again. I then asked if they had a luggage cart, instead they had an airport cart that I had to juggle to get everything on. When you are traveling with two kids under 5 (a 5yo and a 9 mo.) plus yourself it's hard to get everything on that tiny triangle sorry excuse of a hotel luggage cart that they probably got off craigslist or a yard sale somewhere. To top it off there was only one cart for the entire hotel so if you had to use it you had to hope no one needed it when you wanted to use it. I've always known hotels to have 2 or more. When I got to my room it was nice and clean. I do have to say the house cleaning staff did a nice job of making sure our room was very clean. They even folded both my girls’ blankets they brought. My wife had to return the cart. I asked her if she could ask the front desk if we could have extra pillows as I must sleep elevated per doctors’ orders. She was told that the hotel does not give out extra pillows, so my wife and kids had to sleep without pillows during our trip to accommodate me. If I knew there was a hotel pillow shortage, I would have brought my own pillows. My wife told me that the girl was also arguing with a few guests down stares when she went to ask, and she said she sounded very rude. One thing I hated the most was the smell of cigars and cigarettes in the hallway. I didn't know it was a smoking hotel or I would have asked to be put on a floor with no smoking. The booking information said they had a continental breakfast. At best it was cereal and maybe some bagels. Other LaQuinta’s I’ve been to have that plus eggs, pancakes, potatoes, and so on. That is one way I have always chosen my hotels is if they have a good breakfast spread. This one was at best a quarter of a star. I don't know if the hotel was a new construction building or newly renovated, but you could tell the work went to the lowest bidder. I know for a fact when we go back to Fort Worth again, we will be choosing a different hotel company.

Staff was unhelpful. No wash clothes or blow dryer in room, went to ask front desk and they wrote it down in notebook but didn’t help. Sat behind in side room away from front desk. Continental breakfast awe full. Will not stay here again! Had to go buy my own blow dryer and wash clothes at Walmart down the road