Shilo Inns Bend
3105 O B RILEY RD, BEND, OR, 97703
HOTEL RATES STARTING FROM
$129
Taxes and fees will be calculated at checkout
AAA Verified Reviews (5)
Except for no ice machines that worked for by our room our stay at Shilo Inn in Bend Oregon, was the best part of my trip!!!
Hello, as a member service organization your feedback is valuable. We are happy to see you had a pleasant stay. We appreciate you taking the time to share insights with us. Regards, Kennedy at AAA Travel
Very nice location! But needs more room cleanliness, and the same for the pool area. Has a very nice appearance. The outside is very well kept has great potential and being by the river is a plus
Hello, as a member service organization your feedback is valuable. We appreciate you taking the time to share insights with us and are sorry the hotel did not meet your expectations. Regards, Kennedy at AAA Travel
The employee who checked me in was poorly dressed and had makeup running down her face. I went to my room and the river view was a view of bushes, and there were no bath towels. I tried calling to the front desk and there was no answer. I ended up going to the front desk and no one was there. There were people wanting to check in as well. I went to a near by store and went to the office. The lady who checked me in was present and said she'd get me some towels right away. After waiting for over an hour, I called again. She said she was on her way. I waited 30 minutes more and went to bed. In the morning, there was a new lady in who was very apologetic about my situation and made sure I had clean towels in ten minutes. I was also disappointed that my app said there was a free breakfast. But when I asked in the morning, I was told there wasn't any. I usually stay at another place when I stay in Bend. This time I thought I'd treat myself with a nice view and a nice room for just a little more. But I was very disappointed. The room cost more than it was worth.
Hello, as a member service organization your feedback is valuable. We are disappointed to hear that your stay was unsatisfactory. We appreciate you taking the time to share insights from your stay with us. Regards, Kennedy at AAA Travel
Great central location to everything. Decent room, pretty spacious. Safe location. Supplies in room were sparce. 1 coffee cup, 2 coffee pods for 3 day stay, one set of towels per person for 3 days and 1 extra roll of toilet paper with barely any on current roll. We had to go get more from front desk. Staff was nice. Overall, a good experience and would stay there again. Side note: The lounge at the restaurant did not exist. It's just an Indian food restaurant, no bar but you can get drinks. Plenty of parking for guests.
The room was not ready upon arrival at 4pm. It took over an hour to get into our room. The carpet was dirty the curtains were torn. Hairdryer did not work and when I called the front desk they were not sure they could get me a new one. The front desk was nice but had difficulty locating our reservation.
Hello, As a member service organization your feedback is valuable. We are disappointed to hear that your stay was unsatisfactory. We appreciate you taking the time to share insights from your stay with us. Regards, David at AAA Travel
Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.
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