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Hotel

SpringHill Suites by Marriott Sarasota Bradenton

1020 UNIVERSITY PARKWAY, Sarasota, FL, 34234

1.3AAA Reviews

HOTEL RATES STARTING FROM

$129

Taxes and fees will be calculated at checkout

AAA Verified Reviews (3)

1.3Reviews are provided by verified customers
POWERED BY
Reviewed by Trusted Customer on 3/3/2024
Room Good
Staff Poor
Public Spaces Good
Cleanliness Poor
Location Good

very bad customer service and house keeping. The rooms where not check even when they said it was. They also lock us out of our room and the room was not done until I went to the desk. They did not apologize the first day and not even the second day when we had a problem in our room.

1
AAA Response
3/3/2024

Hello, As a member service organization, your feedback is valuable. We are disappointed to hear about your stay. Please know your insights will help other members as they make hotel decisions on AAA.com. Best, Chuck

Reviewed by Audrey Apgar on 11/28/2022
Room Bad
Staff Bad
Public Spaces Poor
Cleanliness Bad
Location Average

Buyer beware, don't be fooled by the Marriott name. We had several issues during our stay! First room on the second floor had a black mold problem with black mold spores all over the ceiling right over the bed. The second room on the first floor had people partying outside our window in the parking lot from 2am-7am. Was told "there is nothing we can do about the people in the parking lot" - looking for a place to loiter? This is your spot! Lastly, want privacy? Not here. We had a staff randomly member walk in - did not knock, nor did they have a reason to walk into my room. You would think after all of these issues they would at least modify the rate - nope! Will not be staying here, and I advise you to avoid it as well. Well, unless you like mold, no sleep, and no privacy!

1
AAA Response
11/28/2022

Hi Audrey, As a member service organization your feedback is very valuable. We are disappointed to hear that your stay was unsatisfactory. We will forward this information to the hotel. We appreciate you taking the time to share insights from your stay with us.

Reviewed by Trusted Customer on 11/20/2022
Room Poor
Staff Good
Public Spaces Average
Cleanliness Poor
Location Good

Not clean. Requested room to be cleaned next day, came back in that evening and it was not cleaned. Had to take our used towels to front desk to receive clean ones. Breakfast items ran out an hour before ending time. Reported light out in room two mornings and it was not fixed. Door to pool had sign "closed due to inclement weather". Sunny and 80 to 82 degrees all 3 days we were there.

1
AAA Response
11/21/2022

Hello, As a member service organization your feedback is valuable. We are disappointed to hear that your stay was unsatisfactory. We appreciate you taking the time to share insights from your stay with us.

Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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