The Delavan Hotel And Spa
6461 Transit Rd, Buffalo, NY, 14043
CHECK HOTEL RATES AND AVAILABILITY
AAA Verified Reviews (5)
Power went out for 1.5 hours one evening (10:30-12 pm). Yes, that can’t be helped, but what could be helped was your hotel’s response or should I say lack thereof. No way to reach the front desk (because your phones didn’t work) and there was no one at the front desk for several minutes after - as my husband walked down to check (the fire system beeping due to the outage). Your banquet facilities (in an attached building next door) had a generator; however the hotel did not. Those with sleep machines such as CPAPs were left without power. The manager could have cared less and didn’t come in. The gentleman at the desk didn’t know what to do and just stated how happy he was that his shift was almost over. When asked at checkout about the situation, the staff member didn’t even know about the power outage and told me his manager coming in at 9am would contact me today…. Two days later? - still no response. Walls were thin, carpet tiles were coming up in the hallway…room service trays sat outside doorways for over 12 hours. I think we will pass on staying here again and recommend others do the same. What a disappointment! Do NOT waste your money!!!!!
Hello, As a member service organization, your feedback is valuable. We appreciate you taking the time to rate your stay. We are disappointed to hear about your stay. Please know your feedback will help others. I will reach out for more information. Regards, Chuck
Excellent facility, Great staff, Wonderful location.
Hello James, As a member service organization, your feedback is valuable. We are happy to see you had a 5-star review. We appreciate you taking the time to share insights regarding the service and cleanliness of the hotel. Best, Chuck
The hotel was very nice. We only had contact with one employee at the front desk, but she was helpful and friendly. They are still in the covid protocol of grab 'n go for breakfast, but the offerings were fine. The room was also very nice. It is a good location as it is not far from the airport.
Hello, we’re grateful that you took the time to share your feedback. We’re happy to see that you had a 5-star stay at The Delavan Hotel & Spa. Sharing your experience will make choosing this hotel easier for other travelers.
Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.
Travel Like an Expert with AAA and Trip Canvas
Get Ideas from the Pros
As one of the largest travel agencies in North America, we have a wealth of recommendations to share! Browse our articles and videos for inspiration, or dive right in with preplanned AAA Road Trips, cruises and vacation tours.
Build and Research Your Options
Save and organize every aspect of your trip including cruises, hotels, activities, transportation and more. Book hotels confidently using our AAA Diamond Designations and verified reviews.
Book Everything in One Place
From cruises to day tours, buy all parts of your vacation in one transaction, or work with our nationwide network of AAA Travel Agents to secure the trip of your dreams!